Search makes it easier for citizens and employees to find the right one information on the website, intranet and across content sources.
The product is relevant when content exists, but users have difficulty finding and using it quickly enough.
The users describe the need in their own words and get a more direct result back.
Search is based on the knowledge you have already published.
Search works best when there are many different user journeys and a lot of content to navigate.
Help users find rules, forms, processes and contact options.
Make internal policies, guidelines and procedures easier to find.
Supplement classic help center search with more targeted results.
We can look at content, user journeys and which pages are best to start with.