Voicebot makes it possible to meet citizens, customers or employees in one natural conversation, where they can talk their way through answers, guidance or next steps.
Voicebot is relevant when users prefer to speak rather than to write, and when many similar inquiries can be guided automatically.
Use Voicebot to unburden phone lines and make standard responses more accessible.
Use voice flow to clarify needs, collect information and pass the case on.
The product is strong where accessibility, opening hours and many repeated questions characterize the user journey.
Give users faster access to answers and guidance without long waiting times.
Unburden teams where many inquiries start with the same clarifying questions.
Create an alternative for users who find it easier to speak than to navigate text-heavy flows.
We can review interview processes, integration needs and how the handover to people should work.