Promte Search · Training programme

Promte in practice

Makes Finding Answers Easier.

A focused course over three months. Learn Promte Search through your own search tasks, practical exercises and ongoing guidance.

See the program

Duration3 months

FormatWorkshops, webinars and practice

ObjectiveIndependent employees

Is that your next step?

The programme is for a department that wants to use Promte Search for search tasks. We build on participants’ experience and agree which tasks are suitable for training and practice.

Select citizens' typical questions and relevant pages.
Test searches with everyday language and different professional terms.
Examine the lack of answers and improve the underlying content.
Set a firm review of search quality and content.

Learning in practice

Three months from introduction to independent use.

Month 1

Get started

We meet with management and the coordinator to select 2–3 examples of your search tasks. We agree on objectives, access and the approach to the exercises.

Physical workshop · 3 hours

Select citizens' typical questions and relevant pages. We work with a concrete example and review the product's basic functions.

Webinar · 60 minutes

Test searches with everyday language and different professional terms. We pick up the first experiences and help with questions.

Try it between meetingsTry the first task with Promte Search, and note challenges and time usage.

Month 2

Adapt it to your work

We use your experience to improve work with Promte Search. Superusers and managers learn to support colleagues.

Webinar · 60 minutes

Examine the lack of answers and improve the underlying content.

Superuser training · 90 minutes

Practice troubleshooting, helping colleagues and picking up good examples. Decide when to involve Promte.

1:1 management training · 45 minutes per manager

Work with an example from the manager's everyday life and set time for practice and follow-up.

Open Q&A session · 45 minutes

Get help with specific questions from daily use.

Try it between meetingsTry an improved setup or workflow and compare the result with the first task.

Month 3

Become independent

We train quality assurance and bring together experience in common guides and a plan for continued use.

Physical workshop · 3 hours

Set a firm review of search quality and content. The team carries out an independent task and evaluates the outcome against the agreed quality requirements.

Webinar · 60 minutes

Share good examples of search tasks, and learn to transfer experience to new tasks.

Open Q&A session · 45 minutes

We take care of the last questions and barriers.

Final status · 60 minutes

The coordinator and management get an assessment of skills, actual use and need for further training.

Try it between meetingsComplete a task independently, review the quality, and document the most important steps to colleagues.

Total

What is included

Competences, common examples and a plan for continued use of Promte Search.

2 physical workshops, 3 webinars and 2 open Q&A sessions.
Training for 2–3 superusers and 1:1 training for up to 3 managers.
2–3 worked examples of your search tasks.
User guide and checklist for quality assurance.
Final progress report on learning outcomes, barriers and recommendations.
Plan for further use, training and responsibility.

We succeed together.

Promte's Responsibility

We plan and conduct the teaching, facilitate exercises and gather experiences and recommendations.

Your Responsibility

You appoint a coordinator, superusers and a responsible manager. You set aside time for practice and provide suitable examples.

Before we start

We clarify access, necessary equipment, local guidelines and relevant professional requirements. Settings and possible integrations must be ready for the exercises.

The scope applies to one team. Product subscription, transport, accommodation, technical implementation, integrations and customer-specific development are agreed separately.

Where should you start?

Tell us about your everyday life and your ambitions, and we will find the product and the course that suits you.

Talk to us