At Promte, the security of your data is our highest priority. We strictly adhere to the highest standards of data security by applying robust protocols and using the most secure and reliable technologies available. We are in full compliance with GDPR, which ensures that your data is handled with the utmost care and in accordance with the latest regulations.
We guarantee the security of our customers' data, including all conversations (input & output chat messages), which ensures:
- All data always processed and stored on servers in the EU.
- Data is never available to other customers.
- Data is used never to train our AI models.
- Data is used never to train OpenAI (like ChatGPT), Microsoft, or other third-party AI models.
We at Promte respect and maintain your control and ownership of your data. In our commitment to transparency, we guarantee that you, as our customer, are the ultimate owner of your data.
To ensure the highest security of our customers' data, we use the highest security standards. All data is processed and stored exclusively on our own cloud server instances located within the EU.
We use advanced content filtering to prevent the generation of harmful content. This means that our AI models inherently prevent users from generating illegal or harmful content with Promte Chat. Content filtering takes place synchronously while the service processes prompts, ensuring that no prompts or generated results are stored in the content classifier models or used to train, retrain or improve these models.
We can also offer specific content filters for individual organizations through our Rules feature, giving you full control over the AI model's behavior.
We have developed robust security measures to protect your data. We use a multilayer approach to data protection. This includes protocols such as Identity & Access Management (IAM) and Cloud Identity-Aware Proxy (IAP) to prevent unauthorized access, supplemented by the Identity Platform for an extra layer of protection.
Our subprocessors comply with several compliance standards, including ISO 27001, SSAE 18 SOC1, SSAE 18 SOC2, SSAE 18 SOC3 and TISAX. Our use of the Identity Platform also covers BAA and PCI-DSS standards. We prioritize secure, robust and reliable AI tool development and continuously invest in the best technologies to protect your data.
All data is processed and stored on our own data centers, located exclusively within the EU. We offer data processing agreements (DPAs) with our customers and can provide detailed reporting on our data processing and storage security. This gives you a fully GDPR-compliant AI solution from Promte.
Same platform, different operating models. Use managed EU operation or keep the infrastructure yourself, depending on your requirements for data, integrations and governance.
Promte is responsible for operation, maintenance and updates in an EU setup, so you can focus on use, content and rollout.
Good for organizations that want to be up and running quickly with as little internal operational responsibility as possible.
Use Promte in your own environment when data, compliance or integrations require full control over the infrastructure.
Relevant for use scenarios with personal data, sensitive data or special compliance requirements.
Book an introductory meeting and see how you can use Promte safely.
