Although the average case processing time fell to 58 days in 2024 (from 64 days the year before), the waiting time varies greatly. Vallensbæk is eight months faster than Slagelse.danskindustri.dk) The consequence is delayed construction, dissatisfied citizens and lost jobs.
Part of the answer lies in the legal text itself: The building regulations (BR18) and associated guidelines span several thousand pages; looking up the right paragraphs in the middle of a construction case is time-consuming and requires specialist knowledge.
Halden Municipality in Norway significantly cut the manual document review, as they automated extraction and display with an AI solution.kongsbergtechnologycluster.no) The same principle – lightning-fast semantic search in statutory material – is at the heart of it BR18-chatbot, which Promte now makes available to Danish municipalities.
| Gain | What it means in practice |
|---|---|
| 1. Faster professional response | The chatbot provides relevant paragraphs and instructions in a few seconds, so that the case manager does not have to manually search for PDFs. |
| 2. Uniform decisions | All employees use the same source; the risk of misinterpretation decreases. |
| 3. Shorter training | New colleagues can navigate the rules without expert help and are productive from day one. |
| 4. Data-driven improvement | Logged questions reveal "hot spots" in the regulations, so that the municipality can create targeted guides and FAQs. |
| 5. Satisfied citizen & business | When the response time decreases, satisfaction increases – and the municipality delivers on the politically determined service targets. |
| Function | Advantage |
|---|---|
| Finished modeling on BR18 | No heavy data projects. The solution is ready Promte's chatbot library, ready to be activated in minutes. |
| EU hosting or on-prem | Municipalities can keep all data within their own walls for maximum GDPR security. |
| Built-in version control | The model is updated automatically when the Danish Business Authority issues new change notices. |
| Proven platform | User-friendly interface, already tested by municipal employees in other legal chatbots (e.g. Children's Act). |
Book demo: see the chatbot live.
Activate in the library: one click in the Promte administration gives all construction case handlers access.
Measure the effect: track average case processing time before and after; the target is a 10-15% reduction in the first quarter.
With a BR18 chatbot from Promte, the municipality can free up precious time with construction workers, safe more uniform decisions and provide citizens and businesses with the fast service they expect. The platform is ready-to-use, GDPR-safe and requires no long-term rollout, which makes the investment one of the fastest-paying in the municipal digitalization portfolio.
"Why wait 58 days when the answer can be found in 58 seconds?"
