Gladsaxe Municipality is among the first municipalities in the country to use an AI-powered search function directly on their website. With the help of Promte's technology, citizens can now ask questions in natural language at gladsaxe.dk and get answers immediately. This means that information is now more easily accessible than ever before – right at hand for everyone who visits the municipality's website.
The new search function enables citizens to formulate their questions exactly as they would ask an employee at the town hall. Citizens no longer have to click around between sub-pages or guess where the information is hidden. Previously, the search field was limited to matching page titles and text. Now Promte's search function works as an assistant that understands the question and provides a concrete answer - regardless of how it is worded.
For example, a citizen can now write questions in the search field such as:
Where a traditional search engine might display a list of pages, the AI-based search immediately finds the relevant answer. Promte's solution understands the intention behind the question instead of just looking for the exact keyword.
For citizens, the AI-powered search function means a significantly easier, faster and more intuitive digital experience. You can simply write your question, exactly as you would in a conversation, and have the answer delivered directly on the screen. It saves time and reduces frustration, because you no longer need to know the municipality's website inside out or try different keywords.
The goal of the new function is precisely that you as a user can find the information you need faster and easier. When the answer appears immediately, citizens don't have to look through the website's structure or click through several menu items. The result is that it becomes much more manageable to find what you are looking for - regardless of whether it is opening hours, forms or other questions about the municipality's service.
With this solution, Gladsaxe Municipality is at the forefront of development and among the very first municipalities in Denmark to offer citizens an AI-based search assistant on the website. It is a clear signal of a focus on user-friendliness and innovation in the municipality's digital citizen service - and we look forward to following the positive effect it has on the daily dialogue between the municipality and citizens.
