Municipalities are increasingly developing specialized AI assistants for everything from local plans and GDPR to citizen services. But as the number grows, so does the complexity: Where do the various assistants live? Who made them? Which version is applicable? And how do you ensure that the entire organization actually uses the right tools?
It is right here, Promte's Library makes a difference. The library provides the municipality with one common place to organise, share and reuse all its AI assistants – across administrations, departments and professional areas. The result is better knowledge sharing, higher quality and a far more efficient digital everyday life.
In this blog post, we delve into how the library works, why it is important, and what benefits the municipalities experience when their AI tools are gathered in one place.
Many municipalities are already well underway in developing AI assistants. But without a central place to put them up, three things typically happen:
The assistant lives a quiet life in one administration and is never shared with the rest.
Employees reinvent the same tool several times in different departments.
Versions, prompts and training data are spread across emails, Teams folders and personal accounts.
This means that the municipality misses out on the economies of scale that AI should really provide.
The library solves these problems by creating a common and recognizable library, which the entire organization can draw on.
Promte's library is built as a central catalogue, where the municipality can gather all its AI assistants – regardless of whether they have been developed by IT, the subject administrations or external partners.
Here the municipality can:
Organize all assistants into categories (e.g. Technology & Environment, HR, Citizen Services, Law)
Standardize content, prompts and documentation
Make the assistants easily searchable, so that employees quickly find what they need
Ensure quality and governance, as administrators can control what is published
Reuse existing assistants in new professional areas, so that you don't build the same thing twice
In other words: The municipality gets one true source for what is the "official assistant" for a given area.
The municipalities use the library to gather a wide range of AI agents, including:
KLE-assistenter, who can look up the subject plan and find precise facets of action
Lokalplan-assistenter, who understand and can explain regulations and building requirements
Waste and environmental assistants, who navigate legislation and municipal regulations
HR-assistenter, which helps with recruitment, employment processes and employee guidance
Borgerservice-assistenter, which ensures consistent answers to citizens' questions
The GDPR and Data Processor Assistant, which reviews documents with high precision
This means that employees no longer have to look in internal drives or ask colleagues for "the right tool". They simply find it in the library – and can move on with their case.
One of the biggest gains is that the library helps the municipality to work more uniformly.
When everyone uses the same assistant for e.g. local plans, waste or personnel procedures, it ensures:
Same language and quality
Same interpretation of rules
Uniform guidance for citizens
Same correctness in documents and decisions
This increases both efficiency and legal certainty - and makes it easier to onboard new employees.
The library also acts as a knowledge sharing platform, where subject administrations can inspire each other and build on each other's work.
An assistant developed in Technology & Environment can, for example, be easily adapted and reused by Plan, and HR can quickly build on an assistant developed by another municipality or department. It reduces:
Double work
Time spent reinventing existing solutions
The risk of "isolation projects", where AI is only used in individual departments
When one department raises the level, the whole municipality raises.
The library is not only a handy catalog of assistants – it is also a simple way for the municipality to ensure that the right models are shared in the right places. Only users with admin-rollen and a short course in Promte can publish assistants in the library, so there is security about what is made available to the rest of the organisation.
It provides an easy and clear way to ensure quality and structure in the municipality's AI work – without introducing heavy governance or inhibiting innovation in the administrations.
Promte's library enables municipalities to think about AI strategically – not as isolated pilot projects, but as a common foundation for smarter, faster and more uniform public services.
When all assistants gather in one place, employees get:
Quick access to specialized tools
Greater assurance of quality and correctness
Less wasted time searching for knowledge
A more modern and efficient working day
And the municipality gets the most important of all: Èt overall AI ecosystem.
