When the government, KL and Danish Regions want to release 50 million working hours in the public sector towards 2035 with the help of artificial intelligence, there is only one way to the goal: Employees must be comfortable and motivated to work with AI.(kl.dk)
At the same time, activity is exploding: the municipalities' AI maps now count 196 projects, of which 114 are in operation, everything from chatbots to route optimization.kl.dk) But KL's latest evaluation also shows that projects run aground when employee skills, data or law lag.(digst.dk)
Below you will find a step-by-step guide to how municipal leaders can get the organization on board from the first teaser workshop to established operations.
| Facts | Importance |
|---|---|
| 82 % of the AI signature projects report competence development as the biggest gain.(digst.dk) | Motivation follows mastery – educate early. |
| Law & data are the two most frequent barriers to commissioning.digst.dk) | Use employees' domain knowledge to spot risks early. |
| Joint public digitization strategy 22-25 emphasizes "safe and secure" use of data as a basis for citizen services.digst.dk) | Safety is part of the employees' professionalism – not an extra layer. |
“AI-champions”: Send 1-2 employees per management on The municipalities' AI school (courses in prompt writing, law and process management).komponent.dk)
Lyn-introduktioner: 30 min. lunch demos for the whole team. Make "before/after" examples of concrete tasks.
Train-the-trainer-format: Use champions as internal trainers and support.
Designate AI Product Owner, Data Owner and Security Officer in each solution.
Build on the Digitalisation Agency's "Guides to AI" and pending AI regulation guidance.digst.dk)
Create an "AI manual" in the intranet: purpose, contact persons, FAQ on ethics & GDPR.
Use the cases of the signature projects: fleet management in Syddjurs/Aarhus resulted in 30% fewer cars and 3 million DKK in savings.digst.dk)
Set KPIs before pilot: e.g. response time, CO₂ reduction or professional time for citizen-related tasks.
Share the results visually on info screens and in staff meetings - preferably with employees as spokespersons.
Kick-off-skabelon: 60 min. workshop agenda with poll "How do you feel about AI in your work?".
Use-case-kanvas: A3 form to assess profit vs. complexity (legal + data requirements).
Risiko-heatmap: red/yellow/green matrix (data, ethics, accessibility).
Mini-DPIA-tjekliste: 10 yes/no questions to determine if full DPIA is needed.
Story bank: collect employee quotes about perceived benefits; use them in newsletters and LinkedIn posts.
Read more about the toolbox here.
Set the team: Name AI champions and governance roles today.
Pick a “low hanging” process with low legal complexity (e.g. drafts, FAQ answers).
Catch up on learning: use the AI map to call a municipality with a similar project.kl.dk)
Measure & tell: Share both successes and failures openly – this increases trust.
With clear management, targeted competence enhancement and rapid successes, AI will not be a "black box", but a tool, the employees even demands. Then you free up both hours and job satisfaction, which the vision in the joint public digitization strategy lays out.digst.dk)
Promte brings together AI chat, specialized assistants, meeting minutes and semantic search in one simple app, which works on mobile, tablet and PC. The intuitive interface that several municipalities highlight as “user-friendly and GDPR-safe”, means that new employees can build or use an assistant with a few clicks, completely without coding.
When the tool feels like a natural extension of the working day, the entrance threshold falls significantly compared to more "technical" low-/no-code solutions that require a course or IT support. The less time people spend getting to know the buttons, the sooner the municipality sees the benefits, from shorter response times to more citizen inquiries handled in the first instance. Promte therefore combines high data security with a user experience that even non-technical colleagues can navigate – and it is the fastest way from pilot to real impact in the entire organization.
