How can municipalities use specialised AI assistants to make everyday work easier for both employees and citizens? In our guide, we have collected five concrete use cases that show where AI assistants can create value in the municipal organisation. The guide can be downloaded above.
The guide covers, among other things, how AI assistants can help employees find answers in legislation and rules, navigate internal handbooks and guidelines, and search or ask questions directly in documents. This can save time, make knowledge easier to access and support more consistent workflows.
The guide also focuses on AI for text generation and translation, where assistants can help with everything from better letters and emails to articles, translations and action cards. Finally, the guide looks at citizen-facing chatbots and self-service that can give citizens quick answers about, for example, cultural activities, sports facilities, libraries and information on the municipality's website.
The purpose of the guide is to make AI more concrete. Instead of talking about AI as something abstract, we show examples of solutions that can be used in municipal workflows and create noticeable value in practice.
At Promte, we help municipalities get started safely with specialised AI assistants, from idea and use case to finished solution.
